Frequently asked questions
I know what I want. Can you make it?
We believe in working together to create pieces that match your vision. Get in touch with us to discuss your ideas at firstname.lastname@example.org.
Can I visit the design shop?Yes. We invite you to schedule a visit to the shop to have a look at our work and discuss your project. Our showroom displays and the current projects being created in the shop will help you get a better sense of colors, styles and finishes in our concrete. And, really, coming to our work shop is an interesting experience like no other!
What do you need to start my project?
We require a signed contract and deposit before beginning any projects.
What is a template?
A template is a custom mock-up created by us onsite to fit the exact measurements of your project.
How do you create a template?
If the project is local to the Minneapolis area, we’ll set up time for one of our team members to visit the job site to collect all required measurements and details.
If outside of the Minneapolis area, we can assist in the process of creating detailed plans or instruct on template construction for you to send us.
Do I need to be present for the template process?
Yes. The individual authorized to make all project decisions must be onsite or available by phone during the template process. This ensures questions are answered and delays are avoided. It also helps to avoid extra charges for changes or modifications to templates.
Can I use a template if I’m not local?
For non-local projects, contractors or homeowners can also send us templates or detailed plans to fabricate from.
What needs to be in place to create a template?
- All sinks, faucets and other fixtures associated with the concrete are onsite
- Heavy farm or apron sinks must be attached in the sink base cabinet (not hung from the concrete countertop)
- Any appliances that will affect the concrete are in place
- Base cabinets are secured in their final position and walls are sheet rocked. Tile typically goes on better after our pieces have been installed
- All decorative panels and drawers that affect countertop overhangs are in place
What is a build-to-spec?
A build-to-spec is a project that can be built based on plans or specifications you provide.
How do I know what information is needed for a build-to-spec?
Contact us and we will work with you to gather all the information required for the project.
When are build-to-spec project plans considered final?
Build-to-spec plans require sign off on all drawings prior to the start of fabrication.
When will you start my project?
Timelines are based on our current schedule and workload. Once we know the full scope of your project, we’ll provide a timeline of when you expect your work to be completed. Typical turnaround time is typically 3 weeks from final plan design.
What can delay my project?
We pride ourselves on meeting deadlines with quality work you can trust. However, we cannot start your custom concrete project if we do not have the required information, signed contracts and payments in place.
Get in touch
What’s the best way to get in touch?
- Email: email@example.com
- Phone: 651-357-7791